Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order. All prices shown are inclusive of any applicable tax. MYNOTEMYBEAUTY LTD. reserves the right to cancel and refund orders.
We process all orders promptly. Please allow 3 - 15 working days for delivery within the UK. 3-7 working days for Europe and 7-14 working days for the Rest of World. Overseas orders may be delayed due local customs processing. Please see our Delivery & Returns Page for further information.
We accept online payments via Stripe which allows you to pay with your credit or debit card. All payments are made to MYNOTEMYBEAUTY LTD. in £ GBP.
At MYNOTEMYBEAUTY LTD., we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you no one takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement (if available) will be mailed out within one working day, free of any charge.
Deliveries to UK mainland (inc. Northern Ireland):
For UK mainland deliveries, a dynamic pricing fee starting from £2.30 is charged for standard service. MyNoteMyBeauty Ltd. reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
UK orders in excess of £35 are eligible for FREE delivery.
Overseas & non-mainland UK:
Items mailed outside the UK will normally be sent by International Signed For service and insured for the full value. MyNoteMyBeauty Ltd. reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
Applicable discount codes must be used at the time of ordering - we will not refund retrospectively.
If you are unhappy with your purchase or wish to cancel your order, please advise us within 14 working days commencing from the day after delivery. We will make a refund, provided the goods are returned in their original condition and packaging and for hygiene reasons- unused and untested. Please quote your order reference when you return your item. You can exercise your right to cancel in writing or by emailing us at firstname.lastname@example.org.
The return postage costs for sending products back to us is your responsibility.
Please advise of any discrepancies with your order within 7 days of receipt.Any item that is faulty must be reported to us within 7 days of receipt.Please post by trackable means if possible to : MyNoteMyBeauty Ltd., 25 Onslow Road, Surrey, London TW10 6QH, UK
For orders not collected from local sorting offices these will be refunded.Please note it is the the responsibility of the buyer to provide the correct address details. We will not be held responsible for items not received/delayed due to incorrect details being submitted.
Courier company guidelines state they do not consider a package lost until 15 working days for the UK or 25 working days for International packages have passed. After this period, we will send you a Non Receipt Declaration form which must be completed and returned to us before we log a complaint with the courier company. Courier company may, in the course of their enquiries, contact you to confirm a lost package. We ask you to respond to their enquiries without delay.
Please note that we do not cold call business or individuals, if you receive any correspondence claiming to be from MyNoteMyBeauty Ltd. or you are unsure about, please contact us immediately via our contact us page of the website. Orders can only be placed via our website, we do not accept orders via post or phone calls for security reasons. Once you place an order with us you will receive a confirmation email - if you do not receive this email please contact us to confirm your order is being processed by us Your online security is important to us.
MyNoteMyBeauty Ltd. is a UK VAT registered business - Registration Number GB 10391341