Terms & Conditions

Ordering From Us

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order. All prices shown are inclusive of any applicable tax. Note Beauty Ltd. reserves the right to cancel and refund orders.

Delivery Schedule

We process all orders promptly. Please allow 3 - 15 working days for delivery within the UK. 3-7 working days for Europe and 7-14 working days for the Rest of World. Overseas orders may be delayed due to local customs processing. Please see our Delivery & Returns Page for further information.

Payment

We accept online payments via Stripe which allows you to pay with your credit or debit card. All payments are made to Note Beauty Ltd. in £ GBP.

Packaging

At Note Beauty Ltd., we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you no one takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement (if available) will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, a dynamic pricing fee starting from £2.30 is charged for standard service. Note Beauty Ltd. reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. UK orders in excess of £25 are eligible for FREE delivery.

Overseas & non-mainland UK

Items mailed outside the UK will normally be sent by International Signed For service and insured for the full value. Note Beauty Ltd. reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Discount Codes

Applicable discount codes must be used at the time of ordering - we will not refund retrospectively.

Returns

If for some reason you're not happy with your order, you can return it in its original packaging with an online receipt to receive a full refund within 30 days of purchase date. Simply complete the return request from this link, and upon return approval, pack the item(s) to be returned in the original package if possible.

Returned packages must be returned prepaid, to the address on the return label and refunds will be issued within 30 days in the form of credit to the credit card holder. We're sorry, return shipping fees are not refundable. Items purchased in any location other than notebeauty.co.uk must be returned to their original point of purchase. If the label is not available, all returns should be addressed to "Note Beauty Ltd. , 25 Onslow Road, Surrey London, TW10 6QH, UK"

This return policy is intended to permit a customer to use a small amount of a product to establish if they are happy with the shade, we reserve the right to cancel any order that in our reasonable opinion demonstrates an abuse or ineligible use of this return policy.

For your protection and to ensure prompt delivery, we recommend that you send your return via Royal Mail or any other insured parcel post. Shipping and handling charges are not included in refunds and customers are responsible for return shipping charges. Refunds will be issued within 30 days in the form of credit to the credit card holder. An email will be sent to confirm receipt and processing of your return. The credit will appear on your bank statement within 1-2 billing cycles.

Lost Packages

Courier company guidelines state they do not consider a package lost until 15 working days for the UK or 25 working days for International packages have passed. After this period, we will send you a Non Receipt Declaration form which must be completed and returned to us before we log a complaint with the courier company. Courier company may, in the course of their enquiries, contact you to confirm a lost package. We ask you to respond to their enquiries without delay.

Online Security

Please note that we do not cold call business or individuals, if you receive any correspondence claiming to be from Note Beauty Ltd. or you are unsure about, please contact us immediately via our contact us page of the website. Orders can only be placed via our website, we do not accept orders via post or phone calls for security reasons. Once you place an order with us you will receive a confirmation email - if you do not receive this email please contact us to confirm your order is being processed by us Your online security is important to us.

Currency Conversion

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

VAT

Note Beauty Ltd. is a UK VAT registered business - Registration Number GB 10391341 Contact Us: Note Beauty Ltd. 25 Onslow Road Surrey London, UK TW10 6QH

Email

hello@notebeauty.co.uk OR via our contact us page