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Delivery & Returns

DELIVERY

Orders placed will usually be dispatched in the same business if the order is completed on week days (excl. bank holidays) before 15pm. Otherwise, orders will be dispatched in the next business day. We will notify you via email with the dispatch information.

We offer FREE shipping for all orders in the UK over £ 30. And if the order is under £30, we use dynamic pricing starting from £2.30 per product for Royal Mail Standard or £2.90 per product for Royal Mail Express options. Royal Mail aims to deliver these orders within 3 working days but do allow 3-15 working days for delivery to be attempted. We work to courier company guidelines so will not send a replacement until this time has passed and a none receipt declaration has been completed and returned. Orders will be dispatched in the order received. This zone comprises of England, Scotland, Wales and Northern Ireland.

We offer FREE shipping on all orders over £ 30 within the EU Zone 1 and the United States. And if the order is under £ 30, we charge a flat fee of £ 4.15 for EU Zone 1 and £ 5.45 for US orders with Royal Mail International Standard service. Royal Mail aim to deliver these orders within 3-7 working day but do allow 3-15 working days for delivery to be attempted. We work to courier company guidelines so will not send a replacement until this time has passed and a none receipt declaration has been completed and returned. Orders will be dispatched in the order received. This zone comprises of the below EU countries.

Our Delivery Rates

Delivery destination Order value Delivery cost
United Kingdom Over £30 Free
£30 and under Starting from £2.30
Australia Over £100 Free
£100 and under
£7.45
New Zealand Over £100 Free
£100 and under
£9.45
EU Zone 1 : Austria, Belgium, Czech Republic, Finland, France, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Germany Over £30 Free
£30 and under
£4.15
EU Zone 2 : Andorra, Bulgaria, Croatia, Cyprus, Estonia, Israel, Latvia, Lithuania, Malta, Poland, Romania, Slovenia, Switzerland, Hungary, Slovakia
All orders
£4.45
Denmark All orders
£6.45
Norway All orders
£6.45
Sweden All orders
£6.45
United States Over £30 Free
£30 and under
£4.05
Canada Over £75 Free
£75 and under
£8.45
India, Qatar and United Arab Emirates Over £100 Free
£100 and under
£7.45
Rest of world All orders From
£6.45

RETURNS

If you are unhappy with your purchase or wish to cancel your order, please advise us within 14 working days commencing from the day after delivery. We will make a refund, provided the goods are received in their original condition and packaging and for hygiene reasons - unused and untested and in re-saleable condition.

Due to hygiene reasons, we will not refund if manufacturer seals are removed from products nor if product boxes are damaged due to poor return packaging which does not protect the original purchase. These products will be returned to you. Products we feel have been tested will be returned and no refund or exchange will be granted. Please return the item quoting your order reference. Refunds are processed within five days of receipt. Return postage costs are the responsibility of the buyer unless the item is faulty (damaged) or we have sent an incorrect item. We do not refund original or return postage charges unless the item received is damaged, or the item received is incorrect.

Please post (by trackable means if possible) to : NoteBeauty Ltd. , 25 Onslow Road, Surrey London, TW10 6QH, UK